On this page, I've compiled my work experiences related to documentation. This collection showcases a variety of roles in technical writing, documentation, and educational content creation, offering a detailed view of my professional journey.

May 2024 - Present Cologne, Germany (remote)

Developing and inspiring a team of technical writers working on user and developer documentation.

• Driving the implementation of industry-leading innovations, best practices, processes, and tools within the team.
• Analyzing customer feedback and pain points, using research data and analytics to continuously improve the documentation experience.
• Building strong relationships with stakeholders, effectively managing and responding to their varied expectations.
• Serving as a player-coach, actively contributing to writing documentation while leading and mentoring the team to ensure excellence in all aspects of our work.

Oct 2024 - Present

• Contributing to AI adoption efforts within Cleverbridge, focusing on leveraging AI to enhance documentation and user interactions.
• Collaborating with cross-functional teams to explore and integrate generative AI, conversational AI solutions, and automation into documentation processes.
• Leading initiatives to embed AI-driven tools in both internal and customer-facing documentation sites, supporting a seamless onboarding experience and self-serve solutions.

Jan 2019 - Present
Boulder, Colorado, United States (remote)

Building developer documentation for the award-winning platformOS Developer Portal.

• Establishing all documentation processes
• Managing all phases of the editorial workflow
• Creating templates
• Writing, editing, and reviewing documentation
• Incorporating best practices
• Building a documentation team

Nov 2022 — Present
Boulder, Colorado, United States (remote)

Overseeing the vision, strategy, development, and team management of DocsKit as a separate product within platformOS.

Jan 2019 - Oct 2023 · 4 yrs 10 mos San Francisco, California, United States (remote)

Building developer documentation for the award-winning platformOS Developer Portal. • Establishing all documentation processes • Managing all phases of the editorial workflow • Creating templates • Writing, editing, and reviewing documentation • Incorporating best practices

Sep 2018 - Present
San Francisco, CA, USA (remote)

Setting up and overseeing documentation processes, creating templates, and maintaining standards and guidelines for client projects.

Mar 2018 - Aug 2018
San Francisco, CA, USA (remote)

Exploring documentation needs, and setting up documentation processes. Writing, editing, and reviewing various documentation types, always aiming to incorporate best practices to enhance clarity and effectiveness.

Apr 2017 - Mar 2018
Szeged, Hungary (remote)

Writing, editing and reviewing software documentation, user documents, website copy, and publications in English. Mentoring other writers in the content team.

Specialities:

• API documentation
• developer portals

Nov 2012 - Mar 2017
Szeged, Hungary

Writing, editing and reviewing software documentation, website and software copy, user documents, technical articles, and blog posts. Developing content strategy and content marketing plans.

Specialities:

• Structured, topic-based writing
• Contextual help solutions

Outlearn
Nov 2015 - May 2016
Greater Boston Area (remote)

Managing and developing learning paths for Drupal and related content for Outlearn up until their acquisition by Qwiklabs in 2016.